Skip to content

FAQ's

Shoot our team an email & we’ll get back to you ASAP

Contact Us

How long does it take to process an order?

Orders are typically processed within 1–2 business days. You will receive a confirmation email with tracking details once your order has been shipped. Please note that processing times may be slightly longer during high-demand periods or sales events.

Customer Reviews

Overall rating: 4.5 / 5 from 35 reviews.

Customer video review of Tech Authority Subscriptions

Great support. Does take long to get a response once ticket gets started.

Tech Authority Subscriptions

AE tools has great stall and support. Very easy to purchase and navigate through the website.

Tech Authority Subscriptions

Had an issue accessing the truck I was trying to program, but AE remoted in to my computer and got everything fixed up. Programmed the new TCM correctly.

Tech Authority Subscriptions

Paid more than we should because of all the changes to subscriptions. Never know how much TechAuthority is going to charge us for the service. Then have trouble with the service in logging in after we have paid the subscription. Make this simpler and easier instead of more difficult and expensive so that this is an affordable repair for vehicle.

Tech Authority Subscriptions

My micrilopod 2 did not work with your subscription. And I called your tech support . And yall didn't reimburse me..

Tech Authority Subscriptions

Store owner replied: Hello Sergio! We apologize for the delay and inconvenience. Our subscriptions are genuine and work with the MDP and older WSP pods as long as they are not serialized with 2,000 or below (i.e., WSP-2XXXX). I have sent you an email to get this solved for you.

It is nice to have the 3 day option available for us smaller shops that do not need a full year.

Tech Authority Subscriptions

Very easy to purchase this subscription online. Regardless of the time of day.

Tech Authority Subscriptions

Exellent service ! Nice item and good seller

Tech Authority Subscriptions

Bought and couldent use, found out we need the micropod 3 on this 2025 ram truck. Refused the refund $100 script. Disappointed.....

Tech Authority Subscriptions

Store owner replied: We apologize for the inconvenience. In our product description on the right-hand side and in our Returns policy, we do state that we do not refund subscriptions for Witech, Tech Authority, Flash tokens, or any digital subscription. We will try to make sure it is more apparent the next time.

excellent service. I have never had any problem

Tech Authority Subscriptions

Too many steps involved in an order now. You should already have our MDP tool number and email address and not require a third email asking for it. Slows the order down significantly. Response is normally quick though, thank you.

Tech Authority Subscriptions

Store owner replied: Hey Chuck, we appreciate your compliments and feedback! We strive to make the subscription process as easy as possible for our customers and team. Finding every customer's serial number and keeping track of every email would be a bit of a process. That is why we recommend filling out the form on the product page to ensure the subscription goes to the right tool and account. To speed things up, click the "re-order" button on your previous order on your account. This allows you to order your earlier subscriptions without typing everything up again. If you need help enabling it or trying it, feel free to email us at marketing@aetools.us so we can set up a time. Thank you!

Have been using AE Tools for years for Chrysler, FCA, now Stellantis factory tooling and programming products. Always great service, purchasing is a breeze and always get orders filled quickly. Had issues several years ago with WiTech, AE Tools tech support was great to deal with and worked on the issue for some time with then FCA engineering to get me taken care of. Don’t hesitate to use this company for anything. I own a mobile diagnostic and programming company and only use them for Stellantis products, however I can’t see you going wrong with anything they sell or support. Thanks for what you guys do and your customer service always well above par in my opinion. Joe Bullseye Auto Repair,LLC

Tech Authority Subscriptions